Reference

How serbaqq Handles Your Account and Data

We operate under local law where you play. Your account, payments, and personal information are protected by our terms and privacy framework.

Account terms apply at registrationData kept secure and encryptedWithdrawal verification on file
Explore the Lobby Read FAQ
serbaqq How serbaqq Handles Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal or Account Matters

Live Chat Support Our support team is available in-lobby during your session.
Email Escalation Write to [email protected] with your account number, the issue, and any screenshots.
In-App Help Section Open serbaqq on mobile or desktop, go to Settings > Help > Legal &…
HOW WE PROTECT YOU

Security, Cookies, Data Retention and Your Rights

Account Security

Your password is hashed and never stored in plaintext. We require email or phone verification when you first log in from a new device. Two-factor authentication is optional but recommended in your account settings. We monitor for unusual withdrawal patterns to prevent fraud.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. These help us catch suspicious login attempts and improve your experience. You can clear cookies anytime in your browser; you'll need to log in again on your next visit.

Data Retention Policy

Personal data (name, address, payment info) is kept as long as your account is active, plus 7 years for regulatory compliance after closure. Gameplay history is retained for 3 years. You may request earlier deletion where local law permits; some data must be kept for anti-money-laundering rules.

Deposit and Withdrawal Records

Every transaction via DANA, OVO, GoPay or QRIS is logged with timestamp, amount, and verification status. You can download a full statement from your account dashboard under Transactions > History. Statements are proof of deposit for your own tax or bank records.

Your Data Rights

You can request a copy of all personal data we hold (portability), ask us to correct errors, request deletion where permitted by local law, or object to certain uses. Submit requests via live chat or email. We verify your identity and respond within 30 days or explain any legal reason for delay.

Third-Party Sharing

We share data only with our payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud services, and regulatory bodies where required by law. We do not sell your data to marketers or data brokers. Our payment partners use your info only to process transfers; review their privacy policies on their own sites.

What You Need to Know About Your Legal Rights

When you close your account, any remaining balance is refunded to your last deposit method within 5 business days. Your personal data is retained for 7 years per anti-money-laundering rules. You can request data deletion after that period. You may reopen an account anytime by registering again with a new email.

Yes. Open serbaqq, go to Account > Transactions > History. Click Download Statement to export a PDF showing every deposit, withdrawal, and game bet with dates and amounts. This is your proof of activity for personal records or disputes with your bank.

We collect name, email, phone, address, and payment details for account verification and fraud prevention. We also record gameplay history, IP address, and device info to detect suspicious activity and comply with local gaming law. You can review everything we hold by requesting a data-access report via support.

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We do not store your full card or wallet number; payment processors handle that. Your account dashboard shows only the last four digits of your registered payment method for privacy and security.

Contact live chat or email support immediately. We'll lock your account, review login history with you, and reset your password. We also check for fraudulent withdrawals. If we find unauthorized activity, we reverse those transactions and escalate to fraud investigation within 24 hours.

Personal data is retained for 7 years after account closure for regulatory compliance and dispute resolution. Gameplay history is deleted after 3 years. You can request earlier deletion where local law permits, except for data required by anti-money-laundering or tax authorities.

Email [email protected] with your account number, the transaction date, and what happened. Include any screenshots of your account or payment app. We investigate within 48 hours and either resolve it or explain the reason. Unresolved disputes can be escalated to local consumer protection authorities.

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