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How serbaqq Protects Your Privacy

We keep your account details, payment information and activity secure through encryption and verified storage protocols.

Account security built inPayment details encryptedYour withdrawal history protected
serbaqq How serbaqq Protects Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Open your account settings and tap the chat icon.
Email Support Send privacy questions to our support address listed in your account footer.
Account Settings Go to Settings, then Privacy & Security, then Contact Data Controller.
HOW WE HANDLE IT

Data Handling and Account Security

Encryption Standard

Every deposit, withdrawal and login session travels through TLS 1.2 or higher encryption. Your payment details never appear in plain text in our logs. When you open the app on your phone or visit the desktop lobby, the channel is always secured.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences and language. We do not sell cookie data to ad networks. You can manage cookie consent in your browser settings; blocking them may affect lobby speed.

Account Verification

Before your first withdrawal, we verify your identity using the phone number and email on file. This protects your account and meets local anti-fraud requirements. Verification usually completes in under two hours during business days.

Data Retention Timeline

Active account records stay with us as long as your membership is open. After you close your account, we retain transaction and identity records for seven years where local law requires, then permanently delete them. Regulatory holds are honored if applicable.

Third-Party Sharing

We share only the minimum data needed with payment processors (DANA, OVO, GoPay, QRIS operators) to complete your transaction. Game studios see only your session ID and country, not your name or payment method. No data is shared for marketing purposes.

Request Your Data

You can request a complete download of your personal data, including account history and deposits, by going to Settings > Privacy & Security > Download My Data. We provide the file within five business days as a secure archive.

Privacy Questions Players Ask

No. Payment details (card numbers, bank account numbers) are processed directly by DANA, OVO, GoPay and QRIS. We store only a reference token tied to your account, not the actual payment data. This means we never hold your full payment details in our systems.

Yes. Visit Settings > Privacy & Security > Delete Account and follow the steps. We will close your account immediately and schedule your personal data for deletion within 30 days, except transaction records required by local law, which we keep for seven years then destroy.

Only you and serbaqq support staff (when you contact us for help) can access your game activity. Payment processors see deposit and withdrawal amounts only. Game studios do not see your personal name or betting details, only aggregate game metrics.

Personal information like name and phone stay in our system for seven years to meet local regulatory requirements. Game records are kept for the same period. After seven years, all your data is permanently deleted from our servers unless local law requires further retention.

No. We never sell or rent your personal information to third parties, including marketing firms or data brokers. We use your email only to send account updates and promotion information you have opted into via your account settings.

We monitor our systems 24/7 for unauthorized access. If a breach occurs, we notify affected account holders within 72 hours where local law requires, provide free credit monitoring, and file a report with the relevant regulatory authority. You can check your account for suspicious activity anytime.

Yes. Open Settings, then Privacy & Security. From there you can update your email preferences, adjust cookie consent, control which game studios see anonymized data, and modify contact permissions. Changes take effect immediately on your next login.