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What You Need to Know About Our Terms

Our terms exist to keep your account secure and your wallet protected. When you open an account with us, you're agreeing to how deposits clear through DANA, OVO…

Account security verified at registrationWithdrawal verification in placeLocal payment rails covered

Explore the Lobby Read FAQ

Core Terms That Govern Your Account

serbaqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with serbaqq comes with terms that cover your eligibility to open and maintain play, where local law permits. When you register, you confirm your identity and age; we verify this before your first withdrawal. Deposits via DANA, OVO, GoPay and QRIS are processed instantly

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where available in your region. Withdrawals go through the same payment method you used to deposit, and we verify your identity before each cash-out. Game play is subject to our odds tables and payout schedules, which are displayed in the lobby. If you breach our terms—such
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as using another person's account, multi-accounting, or fraudulent deposits—we may suspend or close your account and forfeit any balance. Your data is encrypted and held securely; we do not sell it to third parties. These terms depend on local law and apply to you the moment
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you click confirm at sign-up.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Terms

We maintain support channels during business hours so you can ask about our terms, request account changes, or report a concern.

SECURITY AND DATA

How We Protect Your Information

Your data security is non-negotiable. We encrypt all account data, payment details and transaction history so they remain private.

Encryption Standard

All account data, payment information and transaction records are encrypted with industry-standard protocols so unauthorized access is prevented.

Data Retention

We keep your account data active for as long as you play. After account closure, records are retained for seven years for regulatory requirements.

Payment Verification

Every withdrawal is verified against your registered identity and original deposit method to prevent fraud and unauthorized cash-outs.

No Third-Party Sale

Your personal information is never sold, rented or shared with marketers. It is used only to operate your account and comply with local law.

Access Your Data

You can request a copy of all your personal data held on your account and download your transaction history from the account dashboard anytime.

Request Changes

Contact support to correct inaccurate data, update payment details or request deletion. We process requests within thirty days where local law permits.

Questions About Our Terms and Your Rights

The questions below address the most common concerns we hear from players about how our terms work, what rights you have, and how to exercise them.

Multi-accounting and account sharing violate our terms and will result in immediate suspension and forfeiture of all balances. We detect duplicate accounts using device ID, IP address and payment method. If you need a new account, close the old one first and contact support.

No. Withdrawals must go through the same payment method—DANA, OVO, GoPay or QRIS—that you used for your deposit. This protects against fraud. If your original method is no longer available, contact support to discuss alternatives.

DANA, OVO, GoPay and QRIS withdrawals usually clear within one to five business days after verification. Bank transfers may take longer depending on your bank. We verify every withdrawal request against your account and identity before processing.

You confirm that you meet the age and eligibility requirements where local law permits, that your information is accurate, and that you accept our terms. You also consent to encrypted data storage and our verification process for deposits and withdrawals.

Yes. Contact support with a data access or deletion request and we will respond within thirty days where local law permits. We retain some data for seven years after account closure for regulatory compliance; we will explain what must be kept.

If you breach our terms—such as fraudulent activity, multi-accounting or payment disputes—we may suspend or close your account. Any remaining balance may be forfeited. You can contact support to appeal a closure if you believe it was an error.

No. Your data is used only to operate your account, process payments and comply with local law. We do not sell, rent or share it with third parties for marketing or commercial purposes.

What You Need to Know About Our Terms

How to Contact Us About Your Terms

How We Protect Your Information

Encryption Standard

Data Retention

Payment Verification

No Third-Party Sale

Access Your Data

Request Changes

Questions About Our Terms and Your Rights

01 What happens if I use someone else's account or open multiple accounts?

02 Can I withdraw using a different payment method than the one I used to deposit?

03 How long does it take for my withdrawal to arrive after I request it?

04 What am I agreeing to when I click 'confirm' at registration?

05 Can I request a copy of my personal data or have it deleted?

06 What happens if my account is suspended or closed?

07 Do you sell my data to advertisers or other companies?

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